Elements and Performance Criteria
- Establish client instructions
- Identify client, and obtain client objectives, requirements and expectations according to organisational policies and procedures
- Confirm instructions according to best practice principles and policies and procedures
- Analyse client information to identify marketing strategies and communication methods available within organisation that best suit client and client needs
- Consult authorised representative and agree to instructions, and implementation strategies, actions, and communication methods to be used when implementing client instructions
- Document agreed client instructions and communication methods according to organisational policies and guidelines, legislative and confidentiality requirements, and industry codes of practice
- Implement client instructions
- Review and monitor terms and conditions of agreed financial options and investment strategies for consistency with client instructions
- Monitor and review agreed implementation strategies and actions, and confirm their compliance with client instructions
- Update required stakeholders on the implementation and administration of agreed investment strategies and instructions
- Confirm that no breaches of agreement or anomalies occur
- Report and document changes to financial markets where required and according to legislative and organisational requirements, and guidelines where appropriate
- Establish after sales service procedures
- Review client documentation and information and determine areas where additional after sales service can be provided
- Use identified marketing strategies to communicate potential additional after sales service to authorised representative
- Provide agreed additional after sales service based on authorised representative’s confirmation of client agreement
- Identify and address areas of client dissatisfaction according to organisational procedures, legislative and confidentiality requirements, and industry codes of practice